Help Centre
Find answers to common questions about online orders, shipping, delivery, returns, payments, financing, and service.
How Can We Help?
At MacKenzie Furniture & Appliances, we want your shopping experience to be as simple and stress-free as possible. Browse the sections below for answers to frequently asked questions.
Online Orders
How do I place an order?
You can browse our website, choose the products you would like to purchase, and follow the checkout steps to complete your order.
If you need assistance before placing your order, please get in touch with MacKenzie Furniture & Appliances, and our team will be happy to help.
Do I need an account to make a purchase?
No. You can place an order as a guest. Creating an account may make it easier to view your order history and manage future purchases.
What happens after I place an order?
After your order is placed, you should receive an order confirmation. Our team will review your order details and follow up as needed regarding availability, delivery, pickup, or shipping.
Shipping and Delivery
Do you offer delivery?
Yes. MacKenzie Furniture & Appliances offers delivery services in the Prince Rupert area, along with service to Haida Gwaii and the Central Coast.
How often do you deliver in Prince Rupert?
We offer deliveries six days a week in the Prince Rupert area, helping ensure your purchases arrive safely and promptly.
Do you deliver to Haida Gwaii?
Yes. MacKenzie Furniture & Appliances has a truck dedicated to serving Haida Gwaii, with delivery every Monday, 52 weeks a year.
Do you deliver to the Central Coast?
Yes. MacKenzie Furniture & Appliances provides a bi-weekly delivery service to the Central Coast.
How do I ask about shipping fees or delivery details?
For shipping fees or delivery inquiries, please call or text us at 250-624-4146.
Returns
What is your return policy?
Please contact MacKenzie Furniture & Appliances for return details specific to your order. Return eligibility may vary by product type, condition, and purchase method.
How do I start a return?
To start a return or ask about return eligibility, please contact our team at rob@mackenziefurniture.ca or call/text 250-624-4146.
Payments and Financing
What payment methods do you accept?
MacKenzie Furniture & Appliances accepts a variety of payment methods. For questions about payment options, please contact our team before completing your purchase.
Do you offer financing?
Financing options may be available. Please contact MacKenzie Furniture & Appliances for current financing details and application information.
Service and Support
Who do I contact for service questions?
For service questions, product concerns, or order support, please contact MacKenzie Furniture & Appliances directly.
Email: rob@mackenziefurniture.ca
Call or text: 250-624-4146
Can I text MacKenzie Furniture?
Yes. You can call or text us at 250-624-4146 and our team will be happy to assist you.
Still have questions?
Contact MacKenzie Furniture & Appliances at 250-624-4146 or email rob@mackenziefurniture.ca.